Privacy Policy

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and contact information
• Payment and billing information
• Account credentials and preferences
• Purchase history and transaction details
• Communications with our customer service team
• Device and browser information when you use our platform

How We Use Your Information

We use the information we collect to:

• Process your orders and deliver tickets
• Communicate with you about your purchases and account
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Improve our services and user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations

Information Sharing

We may share your information with:

• Event Organizers: We share necessary information with event organizers to process your ticket purchases
• Payment Processors: To securely process your payments
• Service Providers: Third-party services that help us operate our platform
• Legal Requirements: When required by law or to protect our rights

We never sell your personal information to third parties.

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our platform
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our platform.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Export your data in a portable format
• Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@raavve.com.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When we no longer need your information, we securely delete or anonymize it.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.